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Bukit Bintang, Kuala Lumpur Typical turnaround: 7 to 21 days

Watch repair with quiet precision, documented from intake to timekeeping test.

Sorrow Time Studio is a Kuala Lumpur workshop for mechanical and quartz watches. We focus on careful diagnostics, transparent estimates, and a written service record you can keep with the watch.

Intake standard

Photos + serial recorded

Diagnostics

Non-invasive first

Testing

Timekeeping log provided

Service Log Preview

A clear record of what we checked, what we replaced, and what we tested.

Care-first handling
Intake ID STS-KL-2026-0142

Condition photos captured

Case, dial, bracelet, crown

Baseline diagnostics

Power, amplitude, function checks

Timekeeping test recorded

Multiple positions, dated log

Walk-in friendly , scheduling recommended.
See pricing ranges

Workshop location

Lot 10 Shopping Centre, Jalan Sultan Ismail

Quick help

Battery + water resistance checks

Same-day options available for select models.

Restoration

Mechanical servicing and regulation

Clean, lubricate, adjust, and test with a log.

Services, arranged like a workbench

From practical maintenance to careful movement work. If you are unsure which service fits, bring the watch for an intake check and we will advise before any paid work begins.

Full Mechanical Service

Most requested

Disassembly, ultrasonic cleaning, fresh lubrication, worn-part assessment, regulation, and a recorded timekeeping test.

  • Quoted after diagnostics, not before
  • Parts only replaced with approval
  • Includes an itemized service log

Quartz Service and Diagnostics

Battery replacement, coil and circuit testing, contact cleaning, and function verification. Suitable for everyday watches and travel pieces.

Typical included checks

Current draw, step motor response, calendar function

Optional

Water resistance test (when construction allows)

Regulation and Accuracy Tuning

Fine adjustment using measured data. We document before and after readings and the test positions used.

Best for watches that run consistently fast or slow after a recent service elsewhere.

Crystal and Gasket Replacement

Replacing cracked crystals and aged seals to restore protection. We confirm fit, alignment, and closure torque where applicable.

Water resistance depends on model condition

Intake Check and Estimate

Bring the watch in. We photograph condition, confirm symptoms, run baseline tests, and provide a written estimate before you decide.

No work starts until you approve the quote.

How it works 🧭

A calm process with clear checkpoints. If anything changes after opening the case, we pause and confirm with you.

watchmaker bench tools macro in low light

What to bring

  • The watch and any extra links
  • Service history if you have it
  • A short note about symptoms and timing

Handling note

We avoid unnecessary polishing. Cosmetic work is only done if requested and approved.

1

Intake and condition record

01

We capture condition photos, note your requested outcomes, and confirm basic functions before opening anything.

You receive an intake summary with an ID and timestamps.

2

Diagnostics and estimate

02

We run baseline measurements and identify likely causes. Then we provide a written quote with options and expected turnaround.

No paid work begins until you approve.

3

Service and controlled reassembly

03

We perform the agreed work, replace approved parts, and verify function step by step before sealing.

If we find anything unexpected, we pause and contact you.

4

Timekeeping test and handover

04

We record final readings and provide a concise service log. You pick up the watch with clear guidance on wear, winding, and care.

A calm end: nothing rushed, nothing hidden.

A few words from clients

These are real comments shared by customers who agreed to have them published. Individual experiences vary by model and condition.

Understand pricing

The intake photos and the final timekeeping notes made it easy to understand what changed. The watch came back feeling steady, not just “working.”

Alicia T., Product Manager, Kuala Lumpur

Shared with permission

They paused to confirm parts availability before proceeding. No pressure, just clear options. The handover notes were genuinely helpful.

Hafiz R., Architect, Petaling Jaya

Shared with permission

Quiet shop, precise explanations. I appreciated the “no polishing unless asked” approach. The watch kept time better after regulation.

Mei Ling C., Analyst, Kuala Lumpur

Shared with permission

Founded

2021

A small workshop focused on repeatable process.

Documentation

Every intake

Photos, estimates, and final readings you can keep.

Location

Bukit Bintang

Easy drop-off inside Lot 10 Shopping Centre.

Ready to bring your watch in?

Book an intake, or walk in during mall hours. We will document condition, confirm symptoms, and provide an estimate you can accept or decline.

  • Clear quote before any paid work begins
  • Service log and timekeeping test notes on completion
  • Care-first policy: cosmetic work only when requested

Contact

+60 3 2162 7419 [email protected]
Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Malaysia

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